Frequently asked questions about iVvy Venue & Event Management Software
Find answers to common questions about iVvy’s venue and event management software. Learn about product features, integrations, pricing, onboarding, and support.
General product information
What is iVvy, and what does it do?
iVvy is cloud-based venue and event management software that helps venues manage bookings, events, and customer relationships in one platform. iVvy software includes tools for CRM, quoting, reporting, and real-time availability, helping teams speed up sales cycles, gain greater visibility into business operations, and maximise productivity.
What types of venues use iVvy?
iVvy is used by a wide range of venues, including hotels, function centres, restaurants, stadiums, universities, hospitality groups, and government agencies. It’s ideal for any venue with multiple spaces that hosts regular events or functions.
The difference between iVvy and other event management software?
Unlike traditional platforms, iVvy combines venue management, booking, CRM, quoting, and reporting in one cloud-based system. It offers real-time availability, integrated payments, and tools to improve sales performance and operational efficiency.
Is iVvy cloud-based or installed locally?
iVvy is fully cloud-based, so you can access it from anywhere with an internet connection. There’s no need for local installation or on-site servers.
Does iVvy support virtual or hybrid events?
No, iVvy is purpose-built for in-person venue and event management. It focuses on helping venues manage physical spaces, bookings, and on-site events.
What if something goes wrong on the day of the event?
24/7 Human Support: iVvy provides global support and extensive training resources, so if venue teams hit a technical snag, they’re not left stranded—they can call an expert straight away. Our SLAs are industry leading in event managment software – our average response time is 15mins. Disaster Recovery & Continuity: At a deeper infrastructure level, iVvy has a disaster recovery program with no single point of failure. If a system issue occurs, service continuity is protected with automatic failovers and rapid recovery targets.
Is support actually responsive?
24/7/365 Global Support – Teams are based across the UK, USA, Australia, South Africa, and Vietnam, so help is always available in your time zone. Real Human Response – Average response time to connect with a real person is just 14.5 minutes, not an automated loop. High Satisfaction – iVvy consistently achieves 90%+ customer satisfaction scores, surpassing typical industry benchmarks. Multiple Channels – Support is accessible via in-app ticketing, live chat, email, and phone. If chat doesn’t solve it, you’re connected directly to a support agent. Knowledge Resources – 500+ step-by-step guides, a full learning academy, and best-practice resources reduce the need for follow-up calls.
Will it work with the systems we have?
55+ Pre-Built Integrations – iVvy connects with leading Property Management Systems (PMS), Revenue Management Systems (RMS), Point of sale systems (POS), CRM, accounting, payments, and signage systems. Open API – If you have unique tools or emerging platforms, iVvy’s open API ensures data can flow seamlessly across your ecosystem. Smooth Transitions – Proven ability to migrate data and integrate with legacy systems without disrupting hotel or event operations.
How do you protect attendee data?
At iVvy, we have the highest security certification of any other event management software providers. The confidentiality, integrity, and availability of your attendee data is our highest priority. That’s why our platform is built on enterprise-grade security and privacy standards, including: ISO 27001 & GDPR Compliance – Our Information Security Management System ensures all data is protected to international standards, with full GDPR compliance features built in. PCI DSS Level 1 Certification – We don’t store credit card details; payments are securely processed through certified gateways over encrypted TLS connections. Multi-Layered Security – From two-factor authentication and password policies, to encrypted connections and restricted access rights, every layer of our platform is protected. Data Residency Control – Your data stays in your chosen region (US, UK, or Australia) and never moves unless you initiate it. Disaster Recovery & Business Continuity – Redundant data centres, automatic failovers, and routine encrypted backups mean your event data is safe even if the unexpected happens. Access Controls – Only authorised users and approved personnel can access data, with full audit logging to monitor activity. Yearly audits audits and penetration tests – iVvy has never been breached and it’s because adhere to the highest standards and then test ourselves against them regularly.
Functionality & features
Can iVvy handle both venue booking and event planning tasks?
Yes, iVvy is designed to manage both venue operations and event bookings in one platform. It centralises venue availability, quoting, contracts, and communications, making it easier to manage function spaces and events. iVvy event ticketing software offers tools to create branded registration pages, manage attendee lists, sell tickets online, and track event performance.
Does iVvy integrate with accounting or property management systems?
Yes, iVvy integrates with leading accounting software and property management systems (PMS). These integrations allow seamless data flow between platforms, reduce manual entry, and improve operational efficiency for venues. Explore iVvy’s software integrations for accounting, PMS, and more.
How does iVvy help streamline booking and quoting?
iVvy simplifies venue booking and quoting by offering real-time availability, customisable templates, and instant proposal generation. This helps venues respond to enquiries faster, reduce turnaround time, and improve quote accuracy.
Can I manage multiple venues with iVvy?
Absolutely. iVvy’s multi-venue management software lets you oversee multiple properties from a single dashboard. It’s ideal for hotel groups, clubs, and venue chains that need centralised control and reporting across multiple locations. Does iVvy support online payments and e-signatures? Yes. iVvy includes secure online payment processing and built-in e-signature functionality, helping venues close deals faster and streamline contract workflows.
Sales, marketing & reporting
How does iVvy help increase bookings and leads?
iVvy helps venues increase bookings by publishing live availability online, capturing leads through branded booking pages, and automating follow-ups. These tools make it easier to convert enquiries into confirmed bookings and grow event revenue.
Does iVvy include CRM and marketing tools?
Yes. iVvy includes a built-in CRM for venues that helps manage contacts, track interactions, and run targeted marketing campaigns. This makes it easier to nurture venue leads, improve customer relationships, and drive repeat business.
Can I generate custom reports and forecasts with iVvy?
Yes. iVvy offers customisable reporting and forecasting tools that help venues track performance, revenue, and booking trends. You can create reports tailored to your business needs and gain insights into key metrics.
What kind of insights can I get from iVvy reporting?
With iVvy reporting, you can track conversion rates, revenue by space or event type, lead sources, team performance, and more. These insights help venue managers make data-driven decisions and improve operational efficiency.
Can I create and send proposals and contracts directly from iVvy?
Yes. iVvy allows you to generate, customise, and send proposals and contracts directly from the platform. It also supports e-signatures, helping you close deals faster and reduce paperwork.
Customer support & onboarding
What kind of support does iVvy provide during onboarding?
iVvy offers guided onboarding with dedicated specialists who help configure your venue, set up your account, and train your team. This ensures a smooth transition and fast adoption of the platform. iVvy’s support has been widely praised on customer review sites, including G2, Capterra, and Hotel Tech Report.
Is training included, and how long does implementation take?
Yes, training is included with all iVvy plans. Most venues are fully implemented within a few weeks, depending on the size and complexity of the setup. Your onboarding specialist will guide you through each step.
How often does iVvy release new features or updates?
iVvy regularly releases new features and updates based on customer feedback and industry trends. These updates are automatically rolled out to all users, so your software stays current without manual upgrades.
What kind of customer service can I expect after launch?
After launch, you’ll have access to 24/7 customer support via phone, email, and live chat. iVvy also provides a comprehensive knowledge base with self-service resources to help you troubleshoot and learn at your own pace.
Pricing & contracts
How much does iVvy cost?
Vvy pricing depends on your venue size, number of users, and the features you need. Whether you’re a small venue or a large multi-property group, iVvy offers scalable plans to suit your operations. Contact us for a tailored quote.
Do you offer discounts for startups or nonprofits?
Yes, iVvy offers special pricing for eligible startups and nonprofit organisations. If you think your venue qualifies, reach out to our team to learn more about available discounts.
Are contracts long-term or month-to-month?
iVvy offers flexible contract options, including month-to-month and annual plans. This gives venues the freedom to choose a subscription model that fits their budget and business goals.
What’s included in the pricing – are there hidden fees?
All core features, customer support, and software updates are included in your iVvy subscription. There are no hidden fees. Any optional add-ons or integrations will be clearly outlined during onboarding.